If you have received a faulty or damaged product you can return your order within 30 days of purchase for a quick replacement. Please note, returns must be unopened and in the original packaging. We cannot accept returns/refunds on orders that have been used/opened due to hygiene reasons.
If your product is defective and you require a replacement, simply follow these instructions:
- Take a clear video and photo of the defect
- Email firstname.lastname@example.org with a description of the defect & your video and photo attached
- Once approved, send back your product as directed with all contents it came with
- A replacement of your product will be processed once we have received the defective one
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. We do not accept change of mind upon ordering.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Returns/Exchanges address: Suite 162, 20 Coonanbarra Road Wahroonga 2076, NSW Australia